Keeping Norwich connected


As a small owner-managed business, we have a combined experience in the IT industry of over 40 years. TECPLICITY was born out of an idea that businesses could do better, be better, with the right IT support partner, a partner who simplifies technology and drives optimisations by utilising the right solutions matched to business needs and all at a cost that doesn’t cost the Earth!

Having careers built-in entrepreneurial businesses we understand what it takes to build a business and improve it through the use of IT and communications technology. We are really geeky and you might say, technology evangelists. 

Businesses run better and perform better when the IT Systems and technology they use to perform as they should. We specialise in fault finding and performance improvement, ensuring the minimum disruption and the maximum availability of systems. 

We do this through our proactive monitoring and maintenance, which comes as standard with our IT Support packages.

Tecplicity Truck

We’d love to talk about how we can help you and your business work smarter and more efficiently with technology, it’s just part of delivering an exceptional service, and keeping you connected.

Who we work with

sectors we work in

Meet the TECPLICITY Team

Jonathan Miller

Jonathan Miller


Jonathan is an IT veteran, starting his career as a kid fixing computers in the village he grew up in. Since then he has built a career in some of the largest local businesses in the area, running enterprise IT environments. Setting up TECPLICITY in 2019, Jonathan uses his vast industry experience working in entrepreneurial businesses to offer our clients the best possible IT advice, service and support.

In his spare time he enjoys family time with his wife, two children and dogs. Jonathan is an avid cyclist and a RFU level 2 rugby coach, volunteering at Norwich RFC.


Nick Causton

Nick Causton

Senior Engineer

Nick started his career in IT straight out of education, working for Norwich Union and latterly HMSO as a Network Engineer. Nick is a highly skilled infrastructure engineer, specialising in Server, Network and Unified Communications technology. He enjoys working with all new technology.

He has a an active home life with his family and enjoys cycling and fishing. Nick volunteers his time to help his local fishing spot, Poringland Lakes.

Gareth Balaam

Gareth Balaam


Gareth has worked in IT for over 15 years, specialising in desktop support and all aspects of telephony, from SIP trunks to unified communications, Gareth has done it all!

In his personal time he enjoys renovating his home and enjoying family time with his partner. Gareth is a car enthusiast who also enjoys a glass of fine Gin! (although not at the same time)

talk to one of our team about your it support