Simplified IT Support

Having the right IT partner for your business is vital. Let us simplify your technology support and ongoing services, securing your business for the future....

Norwich’s IT Support Company

We offer a full range of IT services, whether you are in Norwich and need IT support or in the wider area of Norfolk and need help upgrading your server or computer equipment. We specialise in enabling and securing networks for today’s companies, keeping you and your clients data secure whilst using technology. We’ve worked with some of the largest and most technologically rich local businesses and we would love to help your business make the most of your IT.

TRUST US WITH YOUR IT

Highly experienced engineers delivering an exceptional IT service, helping to keep your business running 24/7 – whatever the challenge.

IT CONSULTANCY

Let us guide you through the IT minefield and create a technology road map for your business, future proofing you for the digital world.

SIMPLE, AFFORDABLE SUPPORT

We believe IT Support should be straight forward and uncomplicated, that’s why we have simple support options – If you need something more bespoke, we’d love to help.

BACKUP & DISASTER RECOVERY

We can help you safeguard your most valuable data, giving you peace of mind in the event of a disaster. From Tape Backup to DRaaS and everything in between.

Business IT Support 

Plans to Suit You

Choosing the right support plan couldn’t be easier. If you have a custom requirement we would love to talk to you about how we can help.

SIMPLE

£49.99

per month

Straightforward PAYG support inc monitoring & SLA for 5 Computers

  • 1hr Free Remote Support
  • 24/7 Remote Monitoring
  • Reduced Hourly Rate
  • Customisable
  • Regular Reports
  • Service Level Agreement
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Essential

£99.99

per month

Essential PAYG support for 5 computers

  • All Inclusive Remote Support
  • 24/7 Monitoring
  • Reduced Hourly Rate
  • Customisable
  • Regular Reports
  • Service Level Agreement
  • Yearly On-Site IT Review
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bespoke

All inclusive on-site support for larger businesses – Cover starting from £10 per device. Call today to discuss your bespoke requirements

  • Inclusive Remote Support
  • Inclusive On-site support
  • Business Optimisation Clinics
  • Fully Customisable
  • Regular Reports
  • Custom SLA
  • Quarterly On-site IT Review
  • 24/7 Monitoring
  • Formalised IT Strategy
  • Virtual IT Director
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Questions?

Some of the most common questions we get asked are below but if you can’t see the answer you are looking for just give us a call or pop in for a coffee! We’re always happy to talk IT Support Norfolk!

There are many Managed Service Providers in Norfolk & Norwich, all offering a similar service. TecPlicity is different. Owner managed by technology professionals who have built their careers at the coal face of IT. We don’t speak jargon and we are business focused with a friendly, customer-centric approach. When you call us you talk to an engineer who’s sole focus is to resolve your issue, first time.
Changing your IT Support provider to a new managed service provider should be a hassle free as switching your mobile or energy supplier. We make choosing the right level of support clear and simple. Whether you feel you have out-grown your current support company or been let down, we would be happy to put your mind at ease.
Absolutely. We’ve been on the inside and know the benefits of having a fresh pair of eyes take a look over your infrastructure and systems. We work with single member teams right through to providing additional resource on projects for larger teams. We’d be happy to talk with you on how we can compliment your existing IT provision.
Our standard Helpdesk support hours are 8:00am – 6:00pm Monday – Friday. We operate an on-call service outside of these hours. We would be happy to discuss any custom requirements you might have.
As a customer of ours you can expect your issue or query to be dealt with as efficiently and appropriately as possible based on its severity. We can accommodate custom SLA’s – Get in touch to discuss your requirements.
Short answer, everything! We have many years experience supporting all manner of devices from the top tier manufacturers to the little known brands. Infrastructure, Systems, Software & Telephony, you name it, we support it.

Get your IT support in place today…