IT Support Norwich, Norfolk & Suffolk.

Simplified IT Solutions Company for Norfolk, Suffolk & East Anglia

Request A Free IT services Quote

After an informal discussion with you about your business, we’ll analyse your existing IT set up and provide you with a quote for support along with any recommendations to improve your IT systems. Want to know more?

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IT Support Norwich

We offer an extensive range of simplified, secure, and reliable IT Services, VoIP and communications solutions including Mobile Data, Connectivity, and Internet Access Services. We are specialists in providing IT Support Norwich, IT Support Norfolk and IT Support Suffolk, and beyond. We can help upgrade and migrate your infrastructure, whether that’s server’s or computer equipment. If you are looking to improve your VoIP Phone System or web hosting technology, we can help along with many more business IT Services!

We specialise in enabling businesses through appropriate technology helping your business operate securely when using technology. Never has it been more important to secure your IT Infrastructure than today. We can help keep you and your client’s data secure whilst bringing the latest benefits of technology to your business, improving your customer journey’s and your team’s productivity.

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IT Support Norwich
IT Support Great Yarmouth

We work with some great local businesses (see who we work with) and some of the most technologically rich. We would love to help your business make the most of its technology.

Our IT Support Packages offer peace of mind and are customised around your business IT needs.

You don’t have to be an existing customer, we can help with ad-hoc IT Support work or IT emergencies – Our hourly rates are among the most competitive in the area.

Our reviews speak for themselves – If you need IT Support Norwich – talk to the our team first!

What we do

how we do it

Having careers built on in inside of businesses, and having crossed paths with many Managed IT Service providers over the years, it was clear local businesses needed another option.

Our aim is simple. To offer the very best Managed IT Service available today.

How we are different and able to offer this is down to how we found ourselves here. We’ve built our careers in the high pressure front-line of IT, in demanding, entrepreneurial businesses, where time and downtime, have a significant value to the businesses we’ve work in.

This we believe has given us a unique insight into the frustrations and bottlenecks SME’s face with their IT, Telephony, Connectivity, Websites and Software Support.

We talk plain English and know not everyone is a technical guru, but when you talk to us, you talk to engineers with vast experience in IT Support and Infrastructure, Telephony, Web Development and Microsoft 365.

Our mission is to offer the very best IT Support in Norwich, by Onboarding clients with existing frustrations with their IT Systems or IT Providers. This is our sweet spot – making our clients believe in technology and the benefits it should bring to their businesses once again.

Make us your first call when looking for IT Support Norwich.

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Trustworthy

Highly experienced engineers delivering an exceptional IT service, helping to keep your business running 24/7 – whatever the challenge.

Simple & Affordable

We believe IT Support should be straight forward and uncomplicated, that’s why we have simple support options – If you need something more bespoke, we’d love to help.

Helpful & Approachable

Let us guide you through the IT minefield and create a technology road map for your business, future proofing you for the digital world.

Secure & Knowledgeable

We can help you safeguard your most valuable data, giving you peace of mind in the event of a disaster or cyber attack - From Tape Backup to DRaaS and everything in between.

Meet Jonathan, your it support expert

Jonathan Miller

Jonathan Miller

Managing Director
 

I’m Jonathan, an IT veteran, starting my IT career as a child fixing computers in my village. Since then I’ve built a career in some of the largest businesses in Norfolk, running enterprise IT environments. Setting up TECPLICITY in 2019, I’m using my industry experience working in entrepreneurial businesses to offer you, our clients the best possible IT Support Norwich has to offer. Free advice, unequaled service, and support.

Our technologies

FAQ's

Some of the most common questions we get asked are below but if you can’t see the answer you are looking for, just give us a call. We’re always happy to talk about IT & Technology with Local Businesses!

IT is a critical function of any small business or organisation, having the right IT partner in place can make a real difference. There are lots of IT Support companies in and around Norwich, our TECPLICITY’s approach is different. Owned by an technology professional who has worked in entrepreneurial businesses for years, solving small business IT issues first hand. We don’t talk in IT “Geek Speak”, we speak your language with a friendly, customer focussed approach. We don’t employ call handlers, your call will be taken by an engineer from the fist contact, fixing your problem in the fastest possible time.

Changing your Managed IT Support provider to a new support provider should be as hassle and stress free as switching your mobile or energy supplier. We help make choosing the right level of support clear and simple. Whether you feel you have out-grown your current support company or have been let down, we would be happy to put your mind at ease and discuss how we can improve your IT support in your business.

Absolutely. We’ve been on the inside and know the benefits of having a fresh pair of eyes take a look over your IT infrastructure, telephone systems or software. We work with single member teams right through to providing additional resource on projects for larger IT teams. We’d be happy to talk with you on how we can compliment your existing IT Support provision.

Our standard Service Desk support hours are 8:00am – 6:00pm Monday – Friday. We operate an on-call service outside of these hours. We would be happy to discuss any custom requirements you might have, whether that be evenings, weekends or around the clock 24hr support.

As a customer of ours you can expect your issue or query to be dealt with as efficiently and appropriately as possible based on its severity. We can accommodate custom SLA’s – Get in touch to discuss your requirements.

Short answer, everything! We have many years experience supporting all manner of devices from the top tier manufacturers to the little known brands. Infrastructure, Systems, Software & Telephony, you name it, we support it.

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Get IT support Norwich today