Managed IT Support from £10p/m

Simplified, reliable & secure IT support for Norwich & Norfolk

We offer a full range of simplified, reliable IT services, whether you are in Norwich and need IT support or in the wider area of Norfolk and need help upgrading your server, computer or telephony equipment.

We specialise in enabling and securing computer networks for today’s companies, keeping you and your clients data secure whilst using technology.

hello@tecplicity.co.uk
Email us
01603 828800
Call us
Request A Free IT Support Quote
After a discussion with you about your business, we’ll analyse your existing IT set up and provide you with a quote for support along with any recommendations to improve your system. Want to know more?

Meet Jon, your it support expert

Jonathan Miller

Jonathan Miller

Director
 

I’m Jonathan, an IT veteran, starting my career as a kid fixing computers in my village. Since then I’ve built a career in some of the largest local businesses in the area, running enterprise IT environments. Setting up TECPLICITY in 2019, I’m using my industry experience working in entrepreneurial businesses to offer you, our clients, the best possible IT advice, service and support.

Book a call with Jonathan
(Free Of Charge)
hello@tecplicity.co.uk
Email us
01603 828800
Call us

Cost Effective Support

The right support doesn’t have to cost the earth. Support packages with us start from as little as £10p/m. 

IT Support Norwich
Norwich IT Support

Experienced engineers

When you call us, you talk directly to an engineer. We don’t use call handlers or ticket loggers. We aim to fix your issue first time, every time. 

Fantastic service

Our customers make us who we are. We pride ourselves on providing a first class service, whatever your need.

We are Norwich’s only 5* rated IT company – we think that speaks volumes.

Our it services

Managed IT support

We offer simple and straightforward IT support packages, taking the stress out of technology. If your infrastructure is a little more complex, we can create a more bespoke package tailored to your business.

Telephony & Unified Communications

We are passionate about communication and the benefits the right technology can bring to any business. Talk to us about how we can enrich your internal and external communication technology.

Hosting & Cloud

There are so many ways today’s businesses can benefit from cloud computing or hosting solutions. Using the right IT partner, who understands the business and where cloud technology can give the biggest benefit.

Disaster Recovery

It can be as simple as deleting the wrong document or suffering a major fire or flood. If the effects could be disastrous then you should have the right protection in place to recover your business from it.

Mobile & Connectivity

The cornerstone of connected technologies is how you access them. Talk to us about our range of Internet access solutions, we supply and install traditional fixed and next generation mobile internet access solutions.

Cyber Security

Security is always at the forefront of what we do, whether it’s keeping a website up-to-date or securing a multi-site network, we understand what it takes to keep your business assets safe from today’s online threats.

how we do it

There are many Managed Service Providers in Norfolk & Norwich, all offering a similar service.

TECPLICITY is different; owner managed by technology professionals who have built their careers at the coal face of IT. We don’t speak jargon and we are business focused with a friendly, customer centric approach.

When you call us to talk about your IT issue, you talk to an engineer who’s sole focus is to resolve your issue, first time. Make us your first call when looking for IT Support Norwich.

Trustworthy

Highly experienced engineers delivering an exceptional IT service, helping to keep your business running 24/7 – whatever the challenge.

Simple & Affordable

We believe IT Support should be straight forward and uncomplicated, that’s why we have simple support options – If you need something more bespoke, we’d love to help.

Helpful & Approachable

Let us guide you through the IT minefield and create a technology road map for your business, future proofing you for the digital world.

Secure & Knowledgeable

We can help you safeguard your most valuable data, giving you peace of mind in the event of a disaster. From Tape Backup to DRaaS and everything in between.

“Our staff know an expert helping hand is just a phone call away”

We switched our managed IT support over to Tecplicity in August 2020 after losing confidence in our current supplier. Since then we have seen huge improvements in our network performance and our staff know an expert helping hand is just a phone call away. I wouldn't hesitate in recommending Tecplicity, they made the switch of suppliers straight forward and pain free and we have been really impressed with their staff. We wondered why we had not moved our IT support sooner!
Jasmine FittLettings Manager – Pure Estate Agency

businesses that trust us

Text here about how these businesses trust you and other social signals of trust to show you’re the right option for the customer who’s viewing the landing page.

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FAQ's

Some of the most common questions we get asked are below but if you can’t see the answer you are looking for, just give us a call. We’re always happy to talk about IT & Technology with Local Businesses!
There are many Managed Service Providers in Norfolk & Norwich, all offering a similar service. Tecplicity is different. Owner managed by technology professionals who have built their careers at the coal face of IT. We don’t speak jargon and we are business focused with a friendly, customer-centric approach. When you call us to talk about your IT issue, you talk to an engineer who’s sole focus is to resolve your issue, first time.
Changing your Managed IT Support provider to a new service provider should be as hassle free as switching your mobile or energy supplier. We make choosing the right level of support clear and simple. Whether you feel you have out-grown your current support company or been let down, we would be happy to put your mind at ease and discuss how we can support your business.
Absolutely. We’ve been on the inside and know the benefits of having a fresh pair of eyes take a look over your IT infrastructure and systems. We work with single member teams right through to providing additional resource on projects for larger teams. We’d be happy to talk with you on how we can compliment your existing IT Support provision.
Our standard Service Desk support hours are 8:00am – 6:00pm Monday – Friday. We operate an on-call service outside of these hours. We would be happy to discuss any custom requirements you might have, whether that be evenings or weekends.
As a customer of ours you can expect your issue or query to be dealt with as efficiently and appropriately as possible based on its severity. We can accommodate custom SLA’s – Get in touch to discuss your requirements.
Short answer, everything! We have many years experience supporting all manner of devices from the top tier manufacturers to the little known brands. Infrastructure, Systems, Software & Telephony, you name it, we support it.
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“Business IT Support made simple””

After a period of sustained growth we needed to investment in new IT equipment and formalise our IT support arrangements with the view of reducing the burden of running our IT on top of our busy day jobs. Once we spoke to Jonathan at Tecplicity we knew we needed to partner with someone with his expertise and experience as we continue to grow our business. Tecplicity’s virtual IT Director service is a great feature that gives us the technology confidence of a much larger business when needed without the expense of a full time senior IT person.
Tom DickersonManaging Director - FLEETSense

your BUSINESSes it – sorted

Let's get started

We would love to work with your business. Join our growing customer base and experience the difference for yourselves.

We offer free of charge managed migration service – There really is no downside to switching to us!

hello@tecplicity.co.uk
Email us
01603 828800
Call us
Request A Free IT Support Quote
After a discussion with you about your business, we’ll analyse your existing IT set up and provide you with a quote for support along with any recommendations to improve your system. Want to know more?
Get An Instant IT services Quote